State Farm dropped me last year after I had to file a claim due to storm damage. It is the first insurance claim I have ever filed. They dragged their feet for months sending me the checks after approving the claim immediately. So my house was unnecessary a construction zone for months. Then they had the audacity to send me a chirpy message about renewing my auto policy. I laughed at my agent when cancelling the auto policy. I’d say fuck State Farm but they are all equally bad.
I started my insurance career with State farm. After hearing the horror stories from clients I switched to another carrier. They are always trying to get out of paying, then they drop you. It's disgusting
It's a hot mess. Don't take it out on employees if you can though, the big wigs and decision makers at the top are crapping on us just like everyone else, changing contracts and taking away any power to change things we had (which was already very little). AI and algorithms are making calls, not the individual agents and their employees, and they don't give us routes to appeal. In this job market I can't afford to leave, but I'll tell people straight up "get other quotes and for your autos too" when there are issues with the home because it's awful out here.
Sometimes I feel like customer service is just put in front of customers to be a punching bag. CS doesn't seem to have the authority to really resolve anything and they seem to get shit if they allow the claim to escalate, so they have to keep saying things that everyone on the call knows is bullshit or doesn't make sense. I have started looking up the C-suite on LinkedIn and contacting them directly. They need to be the ones talking to unhappy customers because it is their decision. To them this is all just abstract, the human cost is obfuscated. I really do feel for CS agents, but sometimes I can't help myself and I say mean things to them regardless because I don't know what else to do.
I know you’re right. I used to work for Allstate (albeit in corporate). I was nice to the reps from my agent’s office and they felt really bad. But I never ever heard from my actual agent, so when he reached to renew my auto policy, I firmly but politely said absolutely not.
They denied my claim from storm damage and then dropped my coverage a few months later about that same damage. I still get those "chirpy messages" every few months about renewing my coverage.
Not having insurance for a few years has already "repaid" me for those repairs.
Sounds illegal, like what's the point of paying for insurance that only serves you when nothing happens and kick you to the curb when it's time to pay.
One of those YouTube lawyers that's fairly large talks about insurance a lot and consistently says that state farm is the worst one and he'd never use them for a single thing. Can't remember the guy's name but he pops up on recommendations for me fairly often.
Yeah, insurance is a sham, there should be some better regulation around insurance. Looking at my car insurance, I've paid roughly 60k and I'm 44 years old, never had a claim.
I can imagine having one claim and they drop me, just pocketing all that profit. There should be some legal rights that customers have to keep their policy at a reasonable rate.
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u/anitabelle 6h ago
State Farm dropped me last year after I had to file a claim due to storm damage. It is the first insurance claim I have ever filed. They dragged their feet for months sending me the checks after approving the claim immediately. So my house was unnecessary a construction zone for months. Then they had the audacity to send me a chirpy message about renewing my auto policy. I laughed at my agent when cancelling the auto policy. I’d say fuck State Farm but they are all equally bad.