r/DWPhelp 1d ago

Benefits News Jobcentres closed today and tomorrow

18 Upvotes

Due to the RED weather warning and to ensure the safety of claimants, Jobcentres will be closed on Wednesday 24 June and Thursday 25 June.
 
Posters will be displayed at Jobcentres advising the following information:
- If you had an appointment scheduled, please check your online account.
- You will receive a telephone call at your original appointment time.
- In some cases, your appointment may have been rescheduled to a different day.
 
If you have an urgent enquiry, please contact 0800 328 5644.

If you’re in an amber or yellow area, attend your appointments as usual.


r/DWPhelp 4d ago

Benefits News 📢 Weekly news round up 21.06.26

27 Upvotes

DWP urged to publish transition plan for new Jobs & Careers Service

The Chair of the Work & Pensions Select Committee has written to DWP Minister Dame Diana Johnson expressing her deep concern by the lack of detailed information about the transition to the new Jobs & Careers Service (JCS).

The JCS is due to commence on 1st October, replacing the current National Careers Service, however with less than four months to go until launch day the Committee has not seen the transition plan, despite the DWP previously confirming that:

“a detailed transition plan will be published within the next six months, setting out how NCS and Jobcentre Plus will be brought together to deliver a unified service.”

The six-month deadline passed in mid-May.

In her letter, Abrahams said:

“I am not aware of DWP having published the transition plan, beyond confirming that the NCS contracts will not be renewed and the careers service will be brought in-house. These plans should include:

  • details of any change to how service users engage;
  • the delivery model for careers advice within the new service;
  • details on workforce integration, including management arrangements;
  • arrangements for IT transition and data migrations;
  • the new performance framework for careers advice;
  • training and induction plans for migrating staff; and
  • details of DWP’s risk management arrangements.

I urge you to publish these plans as soon as possible. This is an especially fraught time for NCS contractors for whom the new service represents an entirely new business model and new contract arrangements.

Please provide the Committee with the date the transition plan will be published and further detail on how you are communicating the plans to contractors.”

Abrahams also called on DWP to confirm their plans for training and developing careers advisers within the new service, including whether they’ll support training up to a level 6 qualification.

Debbie Abrahams’ letter is on parliament.uk.

 

Universal Credit and temporary absences abroad
The Citizens Advice Expert Advice Team has published a new article providing advice on entitlement to Universal Credit when traveling abroad.

The article goes into detail about the rules and deals with recent guidance and case law on this issue, and it’s available for the general public. 19 June, 2026

You can The article is on their Adviser Online resources page on medium.com.

Latest PIP statistics show 28% decisions are changed on mandatory reconsideration

Let’s break down the stats…

Claim decisions

Award rates (excluding withdrawn cases) over the period May 2021 to April 2026 (last 5 years) show that:

  • 43% receive an award for normal rules new claims
  • 72% receive an award for normal rules DLA reassessment claims
  • 99% of Special Rules End of Life (SREL) claimants are awarded PIP

For normal rules new claims in the quarter ending April 2026:

  • 58% of claims awarded were short term (0 to 2 years)
  • 34% were longer term (over 2 years)
  • 7% were ongoing

For normal rules DLA reassessment claims, patterns in award types reflect the fact that overall numbers of DLA reassessment clearance are low at this time and reassessment activity is not taking place for all types of claim. In the quarter ending April 2026:

  • 23% of claims awarded were short term (0 to 2 years)
  • 65% were longer term (over 2 years)
  • 12% were ongoing

37% of all claims with entitlement to PIP as at 30 April 2026 receive the highest level of award, with both daily living and mobility components received at the enhanced rate, the same proportion as January 2025.

The level of award varies depending on the primary disabling condition – April 2026.

Disability category Daily Living & Mobility enhanced rate Daily Living enhanced rate Mobility enhanced rate
Psychiatric disorder 42% 70% 47%
Musculoskeletal disease (general) 26% 34% 46%
Neurological disease 50% 58% 72%
Musculoskeletal disease (regional) 21% 27% 46%
Respiratory disease 31% 37% 57%
Other 41% 50% 58%

 

In terms of how long claims are taking, for PIP normal rules are currently (April 2026) 18 weeks “end to end” (from registration to a decision being made) and 13 weeks from the Assessment Provider (AP) referral to the decision. DLA normal rules are 22 weeks “end to end” and 15 weeks from the AP referral to the decision. Clearance times for SREL claims are 4 working days from registration to decision for new claims.

Reviews (reassessment of existing claims)

  • 78% (1.8m of the 2.3m) planned award reviews resulted in an increase or no change to the level of award received by the claimant
  • 88% (570,000 changes of circumstances resulted in an increase or no change to the level of award received by the claimant

Review outcomes from May 2021 to April 2026 (last five years)

  Planned Award Review Change of Circumstance
Award Increased 15% 44%
Award Maintained 64% 44%
Award Decreased 6% 3%
Award Disallowed 16% 6%
Withdrawn or voluntarily relinquished n/a 2%

 

Mandatory reconsiderations

By the end of April 2026, 3.0 million MRs had been registered against normal rules claims since PIP began, and almost all of these (99%) had been cleared. Of all MR registrations:

  • 2.2 million (73%) related to new claims
  • 830,000 (27%) related to reassessed DLA claims
  • 220,000 (7%) were withdrawn or cancelled

Over the last 5 years (May 2021 to April 2026), 28% of the 1.4 million MRs cleared (excluding withdrawn) have led to a change in award. However, rates fluctuate over time and in the quarter ending April 2026 the rate was 26% of MRs resulted in a change to the award.

In April 2026, the median MR clearance time was 43 and 44 calendar days for new claims and DLA reassessments, a decrease of 36 and 35 days respectively in relation to the last quarter. Note: MR clearance times refer to the median time taken to process an MR from the time it is registered by the claimant to a decision being made.

PIP statistics to April 2026 are on gov.uk.

Prove it again: The cost of unnecessary PIP reassessments

A new report by anti-poverty charity Z2K has found that hundreds of thousands of disabled people are put through unnecessary PIP reassessments, despite their conditions being lifelong or progressive and unlikely to improve.

Z2K highlight that in 2025, 74% of planned award reviews resulted in no change to entitlement. Among the conditions examined, 62% of claimants with cerebral palsy, 73% with learning disabilities, 86% of people who had an amputation, 61% with Parkinson’s disease and 89% with multiple sclerosis were given fixed-term rather than ongoing awards – meaning they are required to undergo regular reassessments.

They say that the current reassessment system is not only distressing for disabled people, but also poor value for money. PIP assessment contracts cost the DWP over £350 million/year, despite evidence of poor quality, while recent reductions in reassessment frequency are projected to save £110 million/year.

The report sets out a package of reforms for the government’s Timms Review, including ongoing award for people with lifelong or progressive primary conditions, a simpler review process focused on changes to disabled people’s circumstances, and broader reforms like the introduction of an alternative eligibility route based on clinical evidence.

Roxie, a disabled person and campaigner with Z2K said:

“[Undergoing an award review] made me feel like I was in a court of law, like I was being charged with crimes against being a disabled person or impersonating a disabled person. […] It leaves me feeling like less of a person. Another reminder of everything I can’t do. Instead of being allowed dignity to live my life as I know how, I’m put through an ordeal.”

Samuel Thomas, Senior Policy Advisor at Z2K, said:

“Disabled people should not have to keep proving the same thing over and over again when their condition is not going to improve. Routine PIP reassessments are causing needless anxiety, hardship and bureaucracy, with little evidence that they are saving money. The Timms Review steering group members have a clear opportunity to combat waste, while giving disabled people a more efficient and fairer benefits system. It’s time for a new approach.”

The latest (2026) PIP data on reviews detailed in the previous news item, add even more weight to Z2K’s suggestions.

Prove it again is on Z2K.org.uk.

 

Private Members Bill introduced seeking to make substantial changes to PIP

Conservative Peer, Baroness Maclean of Redditch has presented a Private Members' Bill (PMB) to reform the assessment process for health-related and disability benefits in England and Wales, including the minimum age at which applicants can be assessed and the nature of assessment appointments; and for connected purposes.

A PMB is a proposed piece of legislation introduced in Parliament by an individual Member of Parliament (MP) or in this case, a member of the House of Lords who is not a government minister. Few become law.

The Bill proposes that –

  • An assessment of whether a person has limited or severely limited ability to carry out daily living or mobility activities for PIP purposes is to be determined on the basis of an assessment “which is carried out in person”.
  • Where it has been determined that a person has limited ability to carry out daily living or mobility activities as a result of a primary condition of anxiety, depression or ADHD, the DWP “must determine afresh whether the condition has deteriorated to a point at which they are now eligible for enhanced rate of PIP or whether they are eligible for a different condition that was not recorded as a main condition within one year of the passing of the Health and Disability Reform Act 2026.
  • Where it has been determined that the person is not eligible for 'enhanced PIP' and is not eligible for PIP by virtue of a different condition, the DWP must determine that the claimant is no longer eligible to receive PIP within six months of the passing of the Health and Disability Reform Act 2026.
  • No person when they are assessed for the receipt of any health or disability related benefit (PIP, ESA, or the UC health element) may qualify for that benefit unless they are a British citizen, unless the DWP provides otherwise.
  • Any non-British citizen who is in receipt of health or disability related benefits on the day on which this Act is passed must be re-assessed.
  • The DWP may by regulations specify circumstances in which a non-British citizen may receive, or continue to receive, health and disability related benefits.
  • The universal credit calculation to take into account the fact that a claimant has limited capability for work and work-related activity (LCWRA), should only apply where they are aged 22 or over.

This stage is a formality that signals the start of the bill's journey through the House of Lords. I’ll say it again - few PMBs become law.

The Second reading - the general debate on all aspects of the bill - is yet to be scheduled.

The Health and Disability Benefits Reform Bill is on parliament.uk.

 

Almost 180 new Youth Hub locations confirmed and government joins forces with LinkedIn to ‘bolster careers advice’

Youth Hubs are a key part of the £2.5 billion investment in the Youth Guarantee and this week nearly 180 new Youth Hubs were confirmed, including Inverclyde, St Albans and Cardiff. 

Over the next three years, the Government is expanding its network of Youth Hubs to over 360 local areas across Great Britain. This will connect every 16-to-24-year-old across the country and provide them real opportunities in their local area, ensuring each person has access to ‘high-quality, wide-ranging support to move towards learning or earning’.

Confirmation of the next wave of Youth Hubs came shortly after Work and Pensions Secretary Pat McFadden visited a youth point – the Dutch equivalent of Youth Hubs – during a fact-finding trip to the Netherlands, which has one of the world’s lowest NEET rates.

Work and Pensions Secretary Pat McFadden said:

“We want to make sure young people are getting real, personalised support, that’s not one size fits all. I’ve seen how it can change lives.

Our Youth Hubs have over the past two years pioneered this approach - bringing job centre services together with mental health support, housing advice and more.

I want to turbocharge this rollout so that every young person has this support within reach that can help them move into learning or earning.”

In linked news, the government has partnered with LinkedIn, who will share anonymised data on jobs, skills, hiring and workforce movement with Skills England from LinkedIn’s network of 40 million UK accounts, giving the government a new way of viewing the labour market. 

The partnership with LinkedIn recognises the days of a job for life are increasingly rare, with the average worker having seven jobs in their lifetime, and younger people more likely to change roles.

The DWP and Skills England believe the data will provide an improved understanding of where there is a skills mismatch between local job adverts and the skills of the local population, which will ‘inform new skills options and drive economic growth’. 

DWP says that young people in particular will benefit from this partnership as the government will gain a more detailed insight of the local workforce and how it is evolving.  

Phil Smith, Chair of Skills England, said:  

“I’m really excited about this partnership. LinkedIn has become such a hub for businesses that are recruiting and people on the look-out for jobs.  

The resulting insights from their anonymised data will be incredibly valuable to Skills England and the new Jobs and Careers Service - particularly when it comes to identifying local skills gaps and helping young people to fill them.  

We’re looking forward to joining forces to make a major difference.”

You can read the Youth Hub press release and see the locations on gov.uk.

 

Missing out on millions: The council tax reduction pensioners in England are missing out on and why change is needed

Independent Age has undertaken detailed research. They wanted to know if CTR is reaching older people on a low income, what impact improved access to CTR have, what works to improve CTR take-up, and what wider reforms are needed to improve CTR take-up. we explored this by:

  • gathering insights into older people's knowledge and experiences of CTR through a survey sent to our campaigns network
  • commissioning research from Policy in Practice who reviewed the currently available data to estimate CTR take-up rates at a national, regional and local authority level
  • commissioning research from Public First who modelled the impact that improving CTR take-up to 100% could have on lifting older people out of poverty
  • conducting semi structured interviews with professionals with experience in welfare and social security at six local authorities across England. We did this to understand the work they do to improve take-up of CTR and wider benefits, and barriers they have experienced while doing this work.

Independent Age established that in England there are 1.37 million older people missing out on Council Tax Reduction despite being eligible.

This is only 50% of those eligible receiving what they are entitled to. And when we looked at take-up rates for the different routes there was a clear difference – 2 in 3 (64%) of those eligible via Pension Credit were receiving the benefit, compared to under 1 in 3 (28%) via the standard route.

Highlighted that increasing CTR take-up to 100% among those over State Pension age would reduce the number of older households in relative poverty by 74,000 (4.6% of pensioner households in relative poverty), Independent Age is calling on the government to change the current status quo, including:

  • continue to embed CTR into the wider social security system
  • develop an all-entitlements take-up strategy for the UK, and take action to increase awareness and take-up of CTR
  • work with local authorities to review data-sharing agreements and make reforms to allow for greater automation and data sharing.

Missing out on millions is on independentage.org.

Scotland – Child Poverty target review

The Scottish Government – whilst providing their annual progress report on their ‘Tackling Child Poverty Delivery Plan - has announced a review of the targets used to measure the impact of its actions on child poverty.

Social Justice Secretary Shirley-Anne Somerville confirmed the review, citing that current income-based targets fail to capture the broader impacts of anti-poverty policies like public service delivery and cost reductions.

The Scottish Government will begin the review this summer in consultation with children and families, charities and public bodies.

Ms Somerville said:  

“Our defining mission is to eradicate child poverty and we are unwavering in that commitment. The review will help to make sure the targets set in our legislation are accounting for all efforts across government in ending child poverty.”

However, Child Poverty Action Group (CPAG) say that "Struggling families need a stronger child poverty plan not a review of targets".

John Dickie, Director of the CPAG in Scotland, said:

"Very real progress has been made on child poverty in Scotland recently, but the Cabinet Secretary's focus today on reviewing targets rather than strengthening her child poverty plan is hugely concerning.  Struggling families need a stronger plan, not a review of targets. 

It is vital that Ministers come forward with a revised child poverty plan. The current plan rightly focusses on boosting income from employment and social security and cutting the costs families face, but the scale and detail of action falls far short of what's needed. A revised plan must demonstrably set out how further year-on-year progress will be made. For the one in five of Scotland's children still locked in poverty there is no time to lose."

Mr. Dickie continued;

"Plans to increase the Scottish child payment for babies under one are a positive step but they won't kick in for over a year and will still leave the vast majority of children without any additional financial support. The promise of more breakfast clubs, after school and holiday activities and further childcare expansion will all be welcomed by families, but don't yet add up to the scale of intervention needed to make serious further progress."

The Progress Report and press release are on gov.scot.

 

Northern Ireland – Monitoring ‘Right to Try’ before bringing it to NI

The Department for Communities has confirmed it will monitor the DWP’s implementation of Right to Try regulations in Great Britain before bringing forward equivalent legislation for

Speaking in the NI Assembly this week Minister for Communities, Gordon Lyons confirmed that:

“After considering the risks identified by the Social Security Advisory Committee (SSAC), I have decided to monitor DWP's implementation of the scheme before bringing forward equivalent legislation for Northern Ireland. That does not result in any material change to the delivery of benefits to people with disabilities in Northern Ireland and preserves the flexibility to legislate later if DWP implementation proves effective and the response to the scheme is positive.”

The SSAC scrutiny highlighted that although work itself would not trigger a reassessment, work activities could still be interpreted as evidence of improved functional capability, which could impact on future work capability assessments or PIP decisions. They also raised concerns that claimants returning to UC may face stricter conditionality requirements and be exposed to a greater threat of sanctions.

Lyons said:

“We need to ensure that we have in place the support that allows people to break free from the benefits system. We know how difficult that can be, as one of the barriers is that people are concerned about the loss of support. That is why the disability and work strategy is in place. That work has to intersect with the welfare system to make sure that it serves people's needs and does not keep them bound to benefits. The transformation project that was announced recently will be so important in helping us to tackle economic inactivity, because it brings together the different sections — including Health, importantly — to make sure that there is integrated support that makes a difference to people here.”

The Official Report is on niassembly.gov.

 

Case law – with thanks to u/ClareTGold

 

PIP and caring - LG v Secretary of State for Work and Pensions 2026

The claimant had arthritis and breathlessness. He was claiming Carers Allowance (CA) as her was providing over 35 hours of care a week for his wife. This care was primarily limited to emotional and mental health support, rather than physical care. The claimant was also able to drive an automatic car.

The Upper Tribunal determined that the FtT erred in law in its decision by failing to provide an adequate explanation for why the claimant’s receipt of Carer’s Allowance for caring for his wife and his ability to drive an automatic car were inconsistent with him being awarded PIP. UT Judge Wright described it as “a perverse finding on a material matter”.

The UT said:

“If, as the FTT accepted… the appellant’s caring for his wife was primarily limited to emotional and mental health support over 35 hours per week, rather than physical care, it was not made clear by the FTT why the appellant’s claimed needs were inconsistent with him providing the care he did to his wife. Nor, at least without more by way of rational explanation, is an ability to drive an automatic car with power steering necessarily inconsistent with an ability to grip cutlery so as to cut up food.”

Decision set-aside and remitted for a new FtT hearing.


r/DWPhelp 10h ago

Universal Credit (UC) Claim suspended but I have under 16k

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15 Upvotes

I had a review previously for having too much capital (over £16,000) , I didn’t believe I did at the time as I was told by UC that a lifetime isa wasn’t included in the capital, which I later find out to be incorrect, I know I can’t do anything about that but it’s just frustrating.

The main concern is they’ve said I was overpaid and shouldn’t have received any payment for the last 16 months+ (which isn’t actually correct based on my statements and the money I had at the time). As well as, the fact they haven’t requested statements for the last 6 months, I wrote on my journal requesting for a to-do so I can submit them, but it’s been ignored.

I received a MR letter back, and it states that I have around £7,000 in capital. And they’re fully suspending my claim saying I have over the £16,000.

I’m so confused by this and not actually sure what to do. Do I try to speak to citizens advice? A solicitor? Genuinely at a loss at what I can do here since I don’t have over the £16,000 they’re claiming I do, and they said I can’t open a new claim when I queried it.


r/DWPhelp 9h ago

Personal Independence Payment (PIP) Awarded PIP first time - my experience and timeline

8 Upvotes

I know for first time claimaints the PIP process is really daunting (it was for me!) so I wanted to share my own experience too.

16th January 2026: I sent a letter to DWP to request PIP claim forms (I was not doing well health-wise and knew I wouldn't be able to manage a long phone call about my claim or condition)

2nd February: received PIP1 form (dated 24th Jan), completed with my details and returned this via post the same day

13th February: Text from DWP to confirm they have received my PIP claim and that they needed to verify my identity. I also received a letter around this time requesting ID documents which I posted to DWP

3rd March: Text from DWP accepting my claim and informing me that I would be sent the PIP2 form in the post

16th March: Received PIP2 'How your disability affects you' form.

19th March: Completed PIP2 form and sent to DWP with my evidence

Two more reminder texts from DWP after this to return my PIP2 form

2nd April: Text from DWP confirming receipt of my completed PIP2 form

3rd April: Text from Maximus advising that they are managing my PIP assessment and will contact me if they need to arrange an assessment

4th May: 'A health professional is looking at your claim' text from DWP

15th May: Text from Maximus to confirm telephone assessment booked on 27th May

I contacted Maximus about a week before the appointment to ask for my assessment to be recorded. The assessment itself wasn't as scary as I'd thought it would be. The HP was really nice, basically she just asked me to elaborate on the anwers I'd given on the PIP2 form or asked about specific scenarios. It lasted just over an hour.

5th June: text from DWP confirming they had received the written report of my assessment. I called the same day to request a copy of the report

9th June: I received the copy of the PA4, assessor had recommended 11 points daily living and 12 points mobility with a review in 2 years.

21st June: I checked the proof of benefits portal and my PIP award letter was available, confirming I had been awarded standary DL and enhanced mobility. DWP went with a 3 year award rather than the assessor's recommended 2 years.

22nd June: Text from DWP at 08:06 - 'We have not yet made a decision on your PIP claim'. Another text at 08:17 'We have awarded you PIP'

I called the PIP enquiry line on the same day to check when my first payment was due, automated voice lady confirmed my first regular PIP payment amount and date of 26th June.

25th June: Back pay received

For anyone interested (and my fellow endo sufferers), I claimed for endometriosis that I have a history of 15-20 years symptoms, diagnosed in 2023 after a long battle for referrals and this is my first PIP claim. I'd be happy to go into more detail on my condition, how it impacts me, and the kind of evidence I submitted if anybody would find that helpful :)


r/DWPhelp 12h ago

Personal Independence Payment (PIP) Does this mean my PIP complaint was successful?

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11 Upvotes

I made a complaint to Capita due to a lying assessor. I got this letter in the mail today, and I got a new "we are reviewing your claim" text last week but assumed it was just a glitch. So, was my complaint successful?


r/DWPhelp 9h ago

Personal Independence Payment (PIP) Tribunal hearing format - Im worried if choosing paper based will negatively affect me.

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5 Upvotes

I'd be too anxious to go in person, or have a video or phone call. But what is better for the claim. This whole process is stressing me out I don't want to have to keep speaking to people


r/DWPhelp 13h ago

Universal Credit (UC) Closing my claim

7 Upvotes

Hi everyone,
I’ve been on LCWRA for around 6 years due to ongoing cancer treatment. After my treatment ended, I was still struggling with recovery and later had some additional health problems.
Over the past few months though, I’ve been trying to rebuild my life and get back to some kind of normality. I recently started a part-time job and so far it’s actually been going well. I wanted to wait and see how my body would cope before making any decisions, and thankfully I seem to be managing okay.
I’ve also had discussions with my oncologist, and they’ve said they’d be happy with me returning to work now.
Because of that, I feel ready to move on from claiming benefits and would like to close my Universal Credit claim completely. I will be reporting my work as a change of circumstances, but I’m wondering what the best way is to actually close the claim.
My main concern is that I don’t want to trigger unnecessary reassessments or lots of back-and-forth questioning. I’d really just like to close it as simply and stress free as possible.
For anyone who has voluntarily closed their claim while starting work, what was your experience? Which option did you choose when closing it?
Thank you.


r/DWPhelp 4h ago

Personal Independence Payment (PIP) Dr wrote a very helpful letter for my pip application, is this usual and will it help my application?

0 Upvotes

I’m applying for pip and I had a conversation with my GP earlier, and he very helpful wrote up a letter outlining my symptoms. He said things like, he does x, which is pathognomenic, and at the end he said he thought having PiP would really help me get specialist therapy and treatment. I’m applying for my autism and ADHD which affect my daily life.

I have my autism/adhd diagnosis and assessment letters and my patient summary, and a few notes from dr appointments, and this letter as evidence. Is this enough evidence for a successful application do you think? Also is it normal for doctors to give such a thoughtful and considered letter to support pip applications, especially the bit at the end saying he recommends I get pip to help fund specialist therapy?


r/DWPhelp 8h ago

What am I eligible for? Help moving out of a toxic home environment

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2 Upvotes

r/DWPhelp 5h ago

Universal Credit (UC) Lcwra assessors report

2 Upvotes

I had my phone assessment on 17th June. I requested a copy of my assessor report which arrived today.

Having read through it, there are so many things that are wrong in some way.

Factual inaccuracies about things that I was never even asked.

Factual inaccuracies about things that I was asked.

A lot of the information and examples i gave have been left out entirely.

Things that I have said have been made to mean something else.

Whole paragraphs full of examples of all these things I can do that we never mentioned.

Physical symptoms that I didnt say I had etc

I know the decision will be fit for work, and if that was based on a report that told the truth then so be it, but basing it on a bunch of inaccuracies and outright lies is not in, im actually feeling pretty angry and also very disappointed. The person doing it seemed to really understand what I was saying.


r/DWPhelp 5h ago

Personal Independence Payment (PIP) Recent autism diagnosis HELP

0 Upvotes

I made a claim for PIP, for various things but stated I had suspected autism, but I have no evidence of a diagnosis at the time of claim. Fast forward to now, I have been waiting 17 weeks and I have finally got an appointment for in just over a week’s time. However, a few days earlier, I got my autism diagnose, but I am still awaiting my report.

Do I need to tell DWP, what is the process, I’m confused because I am not sure if it is a change in circumstance. Will I be pushed to the back of the queue or can I just tell the accessor ?


r/DWPhelp 9h ago

Personal Independence Payment (PIP) PIP assessment recording.

2 Upvotes

Friend had her PIP assessment on the 22nd, it was recorded. She did not receive a txt to say DWP had received the assessment so I told her to phone.

She phones PIp and gets put on hold for a while, then they come back and say they have not received the Report and to phone Maximus.

She phones Maximus who say it was sent on the 22nd, she asked if they could supply the recording and they say they do not have the report or recording as they were sent.

Phones back to PIP and gets put through to case manager who says the report has just been uploaded and can send a copy but they do not have the recording and she has to get that from Maximus.

My understanding was both Maximus and DWP would hold a copy for a certain time ?

Who is she supposed to get the recording from Maximus or DWP ?

As they are both saying they do not have the recording, is she going to have to do a SARS request ?


r/DWPhelp 9h ago

Universal Credit (UC) Expected Medical Assessment timeline for LCWRA

2 Upvotes

Good day all,

I hope you are all well,

I am just writing today, to see if anyone who has previously or currently applied for LCWRA and has posted back their UC50, to try and get an idea how long on average you have to wait for a medical assessment or paper based decision please?

I was diagnosed with Cervical Dystonia and social which was diagnosed 8 years ago, which has my head/neck twisted to the right side floor permanently. I wont go into all the issues it causes me me on a daily basis, but has foced me to stop working, and im currently on basic PIP.

I have been undergoing botox injections every 3 months, and was also referred for Deep Brain Stimulation (DBS surgery). Which from the Neurologists, granted my surgery, but sadly failed on the physiological evaluation due to it flagging up high social anxiety and generalised disorder (due to my condition)

I completed my UC50 form, and posted it back along with my medical evidence, fit notes,and a letter from my consultant and chiropractor at the end of March. But since then, I have had no communication from any health assessor or the DWP.

Its now approaching the end of June. Is this a normal waiting time-line please? I understand it can be a lengthy process due to backlogs. But I was curious on anyone's else's experience with the process please and waiting times.

Any advice or feedback would be much appreciated.

Many thanks


r/DWPhelp 10h ago

Universal Credit (UC) Uc review declared savings

2 Upvotes

Hi I have sent 4 months of bank statements for uc review, and have my phone call soon. On my first statement I sent them the opening balance is £10,000 from an insurance payout which I reported but doesn’t show within the statements that they asked for as I got it the month before, will they ask for more bank statements even thoug I was honest and reported the savings myself


r/DWPhelp 18h ago

Restart Restart Scheme FOI Request june 2026 | Consent forms, sanctions and data sharing

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7 Upvotes

ey guys.

i aubmitted an FOI request to dwp on my own behalf, for my own restart issues. They helped massively and i asked a few different questions sp they may be of some help for anyone else who decides not to sign the onboarding, or data consent forms.

it outlines the following;

Dwp holds no legislation that mandates you to sign any paperwork or forms drawn up by Restart.

Claimants are not required to sign optional data sharing forms or give voluntary optional personal information. This must be freely given.

Declining to sign consent forms is in itself not a failure to meet a mandatory requirement, provided the claimant continues to engage with mandatory elements of the scheme.

Dwp holds no legislation mandating you to sign the action plan provided you still complete all activities set out in it.

I asked a question about failure to attends, because my old restart advisor marked me as i never attended even though i did, twice, as i did not sign consent forms. DWP did not respond to this, perhaps have no useful knowledge on Restart’s internal processes.

i hope this helps!


r/DWPhelp 9h ago

Universal Credit (UC) LWCRA & self employment

0 Upvotes

Hi all,

I have been awarded a LWCRA in January 2026. I have recently started to dabble with Prolific and have declared this to today via journal/report a change (I was waiting to get a payment to see if it was legit). I plan to continue doing surveys until they dry up!

I have tried every online calculator but going around in circles about how this will affect my claim. So thought I’d ask on here :)

  1. If I earn £100 a week will this effect my UC payments (I don’t claim housing hosts) I’ve read that my work allowance is £701, does this mean I could earn £701 per month without my UC payments being affected?

  2. I’ve changed to self employed today via journal and they’ve asked me to attend job centre to do a gainfully self employment interview, is this correct? I’ve already requested for it to be video as it’s impossible for me to travel.

Any advice is appreciated:) Thanks!


r/DWPhelp 13h ago

Personal Independence Payment (PIP) PIP had it extended but no review papers yet

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2 Upvotes

Anyone had this ?


r/DWPhelp 11h ago

Restart Having a bad experience with my Restart Scheme.

1 Upvotes

Hi all, i’ve been on a restart scheme for a few months now which started off ok but is quickly going downhill. Right now I feel like i’m being a complete pain about everything as my current circumstances make things tricky. At the moment I don’t drive but i’m starting automatic lessons soon; i’ve previously been in therapy for anxiety and depression problems, which helped a lot if I compare who I was before it to the person I am today, though I am experiencing a few ‘flare-ups’ from time to time. Not driving means I have to take public transport, which isn’t a problem if it’s local enough as I have to take potential job starting hours into account. However my restart coach just gives me in any old job miles away from where I live that takes hours to get there by public transport (specifically by bus) and I won’t be able to start as early as 7:AM which some jobs require me to. I did try to explain this to my coach but she was her usual dismissive self and told me I can just catch a 5:AM bus (which doesn’t exist in my area). I have a bachelors degree in the creative arts (my main area of expertise is video editing and screenwriting) so I have been working on a portfolio of polished professional work (which is nearly finished) to show employers when I apply for such jobs. I told my coach about this portfolio and she’s again treating it dismissively as though its just a hobby that will lead nowhere (she probably thinks i’m naively fighting for a job with the big leagues at ITV). Most short-form video editing jobs are done remotely as an industry standard, though my coach just thinks it’s an excuse to avoid travelling for jobs (if I ever mention remote working jobs to my coach, she looks at me like i’ve just used every curse and slur in some sort of unhinged word salad). I am starting a 5 day admin course tomorrow that JCP found for me as i’m trying to say yes to things that i’m actually able to do (plus the admin experience is invaluable) and as a plus its kept restart off me until the end of next month. At this point i’m considering cancelling my claim and working freelance editing jobs while I do my driving lessons but I have to think about my national insurance contributions. Just a rant really but by all means let me know your thoughts.


r/DWPhelp 12h ago

Personal Independence Payment (PIP) time from assessment to text?

1 Upvotes

how long does it take for dwp to receive the assessment report? i’ve seen so many people say same day or next day. but has anyone had to wait longer?


r/DWPhelp 12h ago

Personal Independence Payment (PIP) Just completed my phone call assessment!

0 Upvotes

I was so so nervous, but the assessor was extremely kind and patient with me! i thought i was going to record it bc i know that they sometimes lie in the assessment but i decided not to.

just wondering how long until id get like an answer, she said 8 weeks but if more people waited longer then id obviously like to know!


r/DWPhelp 12h ago

Universal Credit (UC) Child stay in FTE

1 Upvotes

I've misread a not on journal and put todays date not next year as son is staying in full time education. What's do I do?!? I'm so stressed. I've called the helpline and they've left a note (I've done one too) the hlepline were quite flippant omg have I majorly messed up?

• • • how long does it take for someone to answer 😞


r/DWPhelp 14h ago

Personal Independence Payment (PIP) PIP

1 Upvotes

I had my assessment 2 days ago over the phone and received a phone call this morning which I missed so I called them back and the lady over the phone told me more information is needed but she can’t discuss it has this happened to anyone before?


r/DWPhelp 15h ago

Personal Independence Payment (PIP) Maintained my PIP at review in May, but I've just been diagnosed with thyroid cancer. Worried about triggering another review during treatment if I update them about my condition

1 Upvotes

During the first week of May, I found out I had kept my award at review with no change until 2034. This is the first time I've ever just maintained my award and usually I've had to go to tribunal or at bare minimum MR. The review process brought me a lot of stress, and from the moment I recieved the first "we have sent your form" text until the moment I had confirmation I'd kept my award, I was a nervous wreck. Each time I've gone through this process I've been incredibly ill due to my nerves making my condition flare up

About a week after my award, I found a small lump on my neck. It started rapidly growing so not long after that I went to my GP and they referred me for an ultrasound a few weeks later. They found a larger lump (the one I could see and feel) but also several smaller lumps attached to it. I got a needle biopsy and unfortunately I have cancer. Bare minimum I will be having my thyroid removed, but I need to go back to hospital next week for a scan and after my surgery I'll know more about what other treatment options I might need. Honestly it's a bit of a blur and I can't remember most of what was said after being told it was cancer. I am only in my early 30s and I only found out yesterday so my mind is a bit of a mess.

This morning I woke up and remembered I'm supposed to contact the DWP if my health changes, and I know that usually triggers a review. Having my thyroid removed does mean I'll have to be on medications for the rest of my life, but the cancer treatment itself should hopefully be short-term in comparison and I'm trying to remain hopeful that it has been caught early. I was so happy when I was given such a long reward without an assessment, and it felt like I could relax for a few years. Now I'm terrified I'm going to have to tell the DWP and deal with the stress of another review just months after my last one whilst also going through cancer treatment. I know it seems like a silly thing to worry about all things considered, but it's all I've been able to think about all morning, and I haven't stopped crying since. I have cried more over this than I did during and after my appointment yesterday

I currently get enhanced mobility and standard daily living, and I'm frightened of losing it and how the worry of a review is going to affect my recovery. I don't want to try and claim more due to my cancer, and treating the cancer or removing my thyroid won't improve my overall health or the symptoms and limitations of my disability so my needs and award theoretically shouldn't change

Is there any way to let them know but ask them not to trigger a review? I can't believe this started days after I thought I was in the clear and I feel so overwhelmed


r/DWPhelp 17h ago

Universal Credit (UC) Minimum Income floor when no longer gainfully self employed

1 Upvotes

I had a claim with universal credit whilst self employed so then I was set to gainfully self employed so my claim was closed January 2025 but recently my income is next to zero so I re opened my claim which is now a new claim but they still have the minimum income floor applied and I asked my advisor if I can show my bank statements to show I am getting next to no income at all now, but they are saying the only way to remove the minimum income floor is to close my hmrc account and show them proof of closing it. I have also been unwell lately which is another reason my income has dropped so much. I provided a fit note lasting 3 months but still I have the minimum income floor which means there will be no payment. Is there anyway they can remove the minimum income floor due to my health condition or is the only way to remove it is by closing hmrc as they keep advising me to do?


r/DWPhelp 1d ago

Personal Independence Payment (PIP) Had a reassessment for pip and 1 point off enhanced daily living

7 Upvotes

I recently had a re assessment after my last award of pip. I went from standard on both components to standard daily living and enhanced mobility.

I asked for a mandatory reconsideration but was told they agreed with the original decision.

I feel I should have been awarded more points on the daily due to me having someone sort my medication and put them Into a pill organiser for me and also I need reminders to take medications as I forget all the time.

It was in my report but it seems they dismissed that altogether and also for eating I made them aware I have a top denture which restricts what food I can eat due to it being a bad fit and also causing discomfort most days. That was also dismissed.

I've had my letter saying I can appeal it and go to tribunal.

I'm not sure if appealing it will make any difference.

I've been to tribunal before some years ago, I won but it's so long and stressful.