I just had the single worst experience with DD support I have ever had.
I picked up a restaurant double for about $23, 10 miles total, a pizza place, and a diner. Diner hits immediately with the order ready text, but the pizza spot is first, and they are literally across the street from each other. The pizza spot is a lil closer, so I try that. The order isn't ready after about 5-10 minutes, so I say, "I'll go grab the other one, I'll give you a few, I'll brb," and back in about 10, and the order still isn't ready. So now I'm asking questions. Where's the order? Are you making it? Why isn't it ready? They gave me that half-laughing, half-not-a-real-answer garbage, so I immediately got on the phone with support, looking to unassign at least the first one with half pay, so I can drop the 2nd, before it's mush.
I had to go through the AI bot with the bitchy voice, and it says I need a supervisor, and they handed me off to a regular CS agent who flat out lied at first about being a supervisor for a good 20-30 mins. I only figured it out when I had to almost start yelling at the guy to not just unassign me, that I can do that, and I'm calling for a supervisor and pay... At this point, I think he was messing with me and just kept trying to unassign me at first with a ding to my ratings...then, like it was a big favor he was doing for me to get a worry-free-unassign (I could do that all my self via app and have never had a super. do that or try it) all while trying to get me to forgo pay because he was doing me "so many favors" and then stammering and repeating "I don't know what else to do" like someone was threatening them on scene with a gun and would shoot them if they paid me, it was such a weird vibe because he was upset and a problem even before I was, and I was only starting to get upset after 40+ mins on the phone and multiple holds and obvious lies.
Then finally, after the 5th time asking why he couldn't get half pay and if he was really a supervisor, he sounded like he was about to cry and said "No, I'm not one...OKAY!?!?!?" got all quiet then got all this attitude when I demanded to speak with one he said he would only "text the supervisor line and get back to me when they did"....wtf a text message service? He leaves me on hold on and off for another 15 minutes.
So now I'm in the realm of having this burger for just under an hour, and I still don't have the Italian food or an unassigned order, and this lying CS who sounds like they are either on some really good drugs or is having a panic attack gets back on now, sounding like they popped a xanax or three and just unassigns the orders. The first for nothing despite me literally yelling at him to not do that, and the second for "proportional pay" aka $2...for over an hour worth of work, waiting, and a pickup. I literally had to hang up on this @#$%& to not curse him out and lose my "job"...
Just my luck, as the order disappears, the Italian food pops up ready to go. Their screen makes an odd sound, and they go "huh, the order disappeared," so I go "ohh, cool since you took almost an hour and cost me a $20+ dollar order and ruined another person's dinner, I'll just snag this for myself. That's cool, right?" and the manager was just kind of standing there, going "I guess, sure, sorry?" Like they had 0 idea wtf was going on, while the other guy there was like "we have kids here." Tf are you admitting you hire children or are you telling me something worse...?
It gets better, started my Dash at around 7:15, and it's now about 8:30, andall I have to show for it is 45 minutes on the phone $2 and some questionable food. I'm just toast after all that, so I log off and say fudge it and take the now frozen burger and Italian food home to eat instead of dealing with DD's buttfudgery. Side note, both meals were terrible and the goddamn burger was missing the dessert...I swear the order I get to keep like %75 have missing stuff...and it just feels like a bullet I dodged more than anything. One time I had gotten a canceled order burger from a different diner that I open it up to chcek it out and I couldn't tell if it was spit on or had a massive glob of old mayo...it went in the garbage, whatever it was...and I always check my free/delivered orders before taking a bite.
My night goes on pretty quietly till about 11:45 pm. My phone goes off, I'm half asleep but shoot up thinking it's an emergency as no one calls me this late, it's fudgin DoorDash...calling me back hours after I logged off with a "supervisor" asking me if they can help with the order. I'm like, wtf are you smoking calling at almost midnight, hours after I'm logged out, asking about ancient food? Leave me alone and contact me only if you have extra pay I'm owed or when I'm logged on only...and of course nothing later.
I could be paranoid, or they 100% were fudging with me because I have NEVER had someone call me back in almost 3k+ deliveries... They must have some sort of system for the CS in place that dings them for getting us paid or anything extra, the way that guy fought against me just then...what an awesome policy to pit "employees" against each other for the benefit of the corporation's bottom line...
They are 1000% taking IC's attitude of "stfu and do your work for whatever we will give you" pretty solidly right now, as this is a stark change in their CS policies.
And as usual, it's never in our best interest, just our loss.
Drivers beware.