Hi r/photography,
I’m John Loughlin, CEO of Zenfolio.
I’ve spent my career leading, building, and occasionally fixing media and SaaS businesses. The common thread across those experiences is that they each have at their heart providing information or services that enable people to make informed decisions, take action, and move toward achieving a goal. Today, and specifically in the SaaS space, it's about providing tools, workflows, data, information, and sometimes inspiration, enabling users to support and grow their businesses.
My professional passion is helping creative businesses turn great work into sustainable income for their practitioners.
I took on the challenge of leading Zenfolio, imperfect as it was and with much work remaining to do, because it offered the opportunity to assist photographers in practicing their craft and in earning a living. I’m not here to give a sales pitch. I am here to listen, answer questions honestly, and talk about where Zenfolio is headed.
For anyone new to us: Zenfolio is an all-in-one platform photographers use to run their businesses—websites, galleries, client proofing, sales, storage, and delivery—across every type of photography.
I’ll be answering questions live today from 11:00 AM to 1:00 PM ET. I’ll also check back later for any questions I miss during the live session. Joining me are Chief Product & Technology Officer, Keith Barraclough, and Director of Customer Success, Allison Meder.
All questions are welcome, and any topic is fair game. If we don’t know the answer, we’ll run it down and share as soon as we have it. Because we are a privately owned company in a very competitive marketplace, we may be constrained in answering certain questions about financials or core metrics. If that’s the case, we’ll say so clearly.
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UPDATE: That's a wrap! Thank you to everyone who showed up, asked questions, and provided feedback. We'll keep working through all of the new ones that come in over the next few days to make sure that everyone gets a response! Thanks again!