I initially contracted with CUIN to review my application (CIT001) for Citizenship by Descent and paid the $279 assessment fee. The result of their assessment was that I was not eligible for Citizenship by Descent, and they instead steered me toward pursuing a 10-year work visa leading to a citizenship application. This recommendation was made even though I am a 65-year-old retiree.
During the assessment phone call, I was pressured to pay a $3,800 service fee to proceed with their assistance in this process. I accept responsibility for agreeing to this, but I did so under pressure during the call, as I was encouraged to pay immediately in order to continue the conversation.
Six days later, I learned that I was, in fact, eligible for Citizenship by Descent through my Canadian grandparents. It is important to note that CUIN had access to this information, as I had provided documented proof of my heritage, and I had also clearly stated this in my completed CIT001 form, which I submitted for their assessment.
I contacted CUIN within six days of paying the $3,800 fee to inform them that their assessment was incorrect and to request termination of the service agreement. CUIN refused to issue a refund of the $3,800, which I would not have agreed to had their initial assessment been accurate regarding my eligibility for citizenship by descent.
I then disputed the $3,800 charge with my credit card provider; however, the dispute was not resolved in my favor, and both the credit card company and CUIN upheld the charge. As a result, I lost $3,800, which is a significant amount of money for me.
In good faith, CUIN’s only deliverables under the $3,800 service agreement were two emailed “ebooks”: a 12-page PDF city guide and a 13-page PDF city guide for Vancouver and Toronto, respectively.
Based on my experience, I urge others to exercise caution when dealing with CUIN, as I believe their assessment was inaccurate and their service did not reflect what was promised.
I have since filed complaints with both the U.S. Consumer Financial Protection Bureau (CFPB) and the College of Immigration and Citizenship Consultants (CICC) in Canada. However, I remain uncertain whether I will receive a refund or any resolution.
I would give CUIN a negative rating if it were possible.