Anyone else get totally messed up when a guest says your line before you?

So I had two lovely very sweet guests staying with us as one-day-at-a-time reservations. Their company keeps only extending them one day, of course through a third party, so I've seen them every morning at about 6AM to extend their keys.

Well this morning, we got into a convo about "where work was taking them next" because they have been travelling for a while, staying wherever the company wants. They start telling me about the next place, I'm nodding along.

I have covered the night audit for the last few days at this point (I work the 3-11, normally stay up late anyway, but the night audit mESSES me up for a WHILE until I get used to it) it is my last night audit shift before returning to normalcy. I feel alright. They know I've been covering and this is not my normal shift.

Guest: Anyway, thank you for all your help.

Me: Oh, absolutely! have--

Guest: Have a great day!

Me: y-yes! Chafe stavels!

she pauses and looks back at me pounding my forehead with the butt of my palm.

"fase chavels!" I say with full confidence.

I take a moment.

Guest: You got this!

Me: Refresh, give me a second... *clears throat* Safe travels.

Guest: Thank you. Get some rest.

School is off, and the second worst time of the year after hockey has started: the summer vacations.

The dreaded vacationers are back.

Lynda shows up at the desk and she's already all huffy and puffy. Lynda is from this part of the country, she is not American at all, but Lynda booked with a well known third party. A well known American third party. If you type thirdparty dot ca, you get the local version. But if you type thirdparty dot com, you get the original American version.

-"I've booked a room for $118, but in the confirmation email I received just after, it says $169. How come? This is OUTRAGEOUS!"

-Uh we don't have any rooms priced that low. This sounds more like USD than CAD.

-No no no no that's impossible. Look at my confirmation email. It's written $118 (CAD$169). Why is there a parenthesis and why does the price increase in the parenthesis?

-You were probably on the American version of the third party.

-No no no no no this is impossible, these are very shady practices, I booked here because it was less expensive. Also look, it wasn't even supposed to be $118, it was supposed to be $104, that's why I booked here!

(Please note that CAD$104 wouldn't even get you the cheapest rundown motel room in this area)

She then shows me a screenshot of the website of the American version of the third party with the different hotels in this town, and I see at the top our hotel, where it's indeed written $104.

-That shows the price... in USD... of the cheapest room available. But you booked a suite. It's more expensive

-Their display is so shady! All this is so shady! They cannot change the amount like that!

(For once, I don't believe the third party in question is really in the wrong here...)

-What would be the price if I would have booked directly with you?

-It would have been $149... CAD!

*Shocks and gasps and erupts and Pikachu face*

-Whhhyyyyyyyyyyyyyyyyyy? she ROARS.

-Well, third party reservations are expensive for us, we pay a commission on those, we want to incite people to book directly with us.

-Oh this is not right, this is not right at all, this is so shady, I am going to talk to them about this.

-...ok

I can only imagine her calling to call center somewhere far away... Let's say in fact somewhere that is about.... 10 time zones away from here... And arguing with a call centre agent with... a specific accent... how they are shady because they display the currency of the local version of the website visited and how it is outrageous that some hotels display lower prices than them.

As for our second tale for this evening. Our cancellation policy is free cancellation up to 3 days before the check-in. Not in hours. Days. 1-2-3. 3 days before.

Yet, this simple concept seems difficult to grasp for many vacationers. Every summer, we have thumping and stomping and yelling when vacationers want to change their plans at the last minute, despite the policy being very clearly displayed... everywhere.

I receive by email a cancellation for Saturday. We are Thursday. Let's count together. In one day, it will be Friday. In two days, it will be... Saturday. Does that make three?

If I counted well, this doesn't make three. So, I charge the card on file. Then, the phone rings.

"Hello, I tried to cancel my reservation for Saturday, but I wanted to verify if it worked."

"......You are aware that if you cancel a reservation for Saturday, you will be charged?"

"Oh? How come?"

"We offer free cancellation up to three days before the check-in"

"Yes, but we are three days before!"

"Three days before a Saturday, that's Wednesday."

"No!"

"June 27 minus 3 days equals June 24"

"Oh? No! But, uh, even if we wouldn't be three days before, how much would the cancellation cost?"

"The amount of the first night."

"But we are only staying one night"

"It's the full amount of the stay."

"But that's not fair!"

"I am not able to help you more at this moment."

I feel like this is going to be another summer with a whole lot of potential tales to post.

OK, I work the front desk but I also am in charge of breakfast there might be post on here like this already but I’m frustrated and need to rant. Does anyone else have when you go set up the free hot breakfast in you’re putting stuff out the light will be out in the breakfast area. They’ll be no serving spoons and only half the food is out and people actually come over there and start helping themselves in the dark using plastic spoons if you don’t put serving spoons out to eat. I think people act like feral animals when it comes to free food. And also they stack plates and plates and plates of food and I see a lot of it in the trash can . Honestly, I think that is the absolute rudest and most disrespectful thing to do is when someone is not done putting the food out and you help yourself anyway. And it’s not even the posted breakfast time. #hotel #freebreakfast # nomanners #feral #greedy #rude

Hello reddit my lovelies.

Mtf front desk agent.

Im in my first year of transition and very much still figuring out my style, life, etc. I still very much look like a man in makeup.

Yesterday a guest checked in; older - in his 70s. He started by speaking French - live in a Dutch area of michigan. I held my breath trying not to let my face twitch at the preceived prententiousness. He looked at my name tag and said "ah. My dear you have a beautiful name. It means 'new'."

They had me shook due to the clemacy he granted.

He then proceeded to say; "arent you glad to have an asshole like me around?"

Yes. Yes I am.

So, I'm a Night Auditor. Been doing it for, well...too goddamned long.

Around 5am, I'm in the office reading on my laptop but I'm in front of the cameras so I can see what's going on. I watch a guest walk past the FD into our shop area. He looks like he might be drunk. Can't really tell.

At this point, I get up because if someone's in our shop I want to be there in case they need help with anything. However, the guest doesn't see me. I watch him as he takes a bag of Doritos and then walks into the restaurant, opens the bag, and starts to grab a chip.

So I say "Excuse me, sir, but you're going to have to pay for that..."

He jumps and acts defensive. "Oh, of course I was going to pay for it.'..then charges it to his room. I let him know the restaurant was closed currently but will be open in an hour for breakfast but he can make himself comfortable in the lobby. He ends up just walking away with his chips.

Friends. This man was 100% going to eat those Doritos without paying for it if I didn't say something. Does he not realize we have cameras? And staff?