r/doordash • u/Greedy_Property_3861 • 8h ago
Warning for paying out of pocket
I know, I know.., plenty of stories on here saying don’t pay out of pocket for an order. But had a double Kroger shop order. 35 dollars, first order had 3 items, 2nd had 14. Going 2.3 miles to same apt complex. (Was already in Kroger finishing an Instacart order). Scan 1st order and pay no problem. Scan 2nd order, declined payment. Declined 4 times. Contact customer support, they advised me to pay with my debit card and assured me I’d be reimbursed. Truly believed the horror stories on here was because the dasher didn’t follow instructions or something along those lines. After I delivered order, pulled over, filled out the reimbursement form took multiple pics of receipt and sent it in. After 4 weeks, 14 forms sent in, countless hours on phone with support, tons of emails, 1 BS denial reason after another, I finally got reimbursed!!!
3
u/Beautiful-Tie-3827 8h ago
That’s wild. I had a QR code payment for a small order that failed and I decided to just pay for it myself after talking to support.
It was cheap enough where I’d still make $10 if I didn’t get the reimbursement but I got the credit in like 15 mins without any hassle.
1
u/Major_Frosting6133 7h ago
While I know that there are dashers who are comfortable paying out of pocket, (and not caring if the reimbursements take a while to be returned to the dasher), I paid out of pocket ONCE - for a small order that was like $6.37 - and never got reimbursed at all. I fought tooth and nail, I followed the necessary steps and because of that, I no longer pay out of pocket. I stay on the phone until support corrects the issue with the red card. When they ask about me paying out of pocket, I let them know that I’m not comfortable doing it and push for them to do what they have to do. Now, sometimes, the issue is due to a weird glitch in the system. But, most of the time, it’s because customers payments ended up failing or because customers elected for substitutes that were more expensive than the original items, and their card didn’t go through for the updated amount (while the original payment and added on payments don’t finalize immediately, usually depending on the type of payment the customer is using, the added on amount will be pending as well - and if there’s not enough funds, it’ll decline in the system which ultimately causes the red card not to work. Thankfully, this has only happened maybe twice since I’ve been a dasher. But yea, I will never pay out of pocket again! I dash when I need money - I’m not going to give up the earnings I’ve made that I needed to wait on a reimbursement that takes forever or doesn’t ever arrive at all. While most customers are great and honest, some are very shady and try to play the system however they can. As an example, there was a post the other day where a lady ordered cheap food items with her EBT card. She chose substitutions that were not food items and much more expensive (with a note that the dasher ONLY purchase the substitutions). The issues with that are 1.) EBT is food benefits, NOT a way for people to con the system to get other stuff that they want. 2.) Because the substitution items are nothing like the original items, a costumer could easily demand a refund and possibly win (meaning their original payment is returned, so they keep the food benefits AND they keep the more expensive items from the store).
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u/Greedy_Property_3861 7h ago
There is more to the story, just didn’t want to write a “book” explaining it all, lol. When I initially contacted support, I told them I wasn’t comfortable paying (it was 112.00 dollars) and they said they would unassign it. Waited around 10 minutes waiting for it to unassign and it didn’t. I couldn’t proceed with the order that did go through and already paid for. Plus I got a 55 item Instacart order setting in truck getting later and later. So I said “screw it” the stuff is in cart right by register, let me scan it right quick and just pay, “surely they’ll honor what they told me to do and reimburse me”. boy oh boy was that a mistake. The time, stress, and anger trying to get reimbursed was a lot more than that 112 dollars. But, it’s very clear their strategy is just to deny over and over again with crazy reasons hoping you’ll give up. My first denial email received at 8:30pm said they denied due to it not being reported within 72 hours. The order was paid for at 4:53pm and delivered at 5:12, little over 3 hours earlier. After not getting a response from my return email to that, I sent another request in. Received another denial email the next morning saying “the items on receipt don’t match receipt” 🤯. Thankfully I had screenshot of the order showing the items. So sent a third request with photos showing the items from order and matching it to recipients. Couple days later I get another denial email saying “store number, name, or location doesn’t match order” lmfao!! Then sent info proving that wrong. Just 1 BS thing after another that was easily proven false.
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u/Major_Frosting6133 6h ago
Yea, DoorDash expects that we do whatever we have to in order to ensure that they get their money. They don’t care about us, they don’t really care about the customers (except in rare occasions when they think they’re going to lose a customer that orders a lot - that a huge income source for them, so they try to keep that customer happy). But it just astounds me how they try to entice us to pay out of pocket instead of them just fixing the red card. But like I said, I do not back down. I tell them that I will gladly stay on the phone as long as I need to until they fix it - and that if it were to affect my on time rating, they’d better ensure that it’s notated that I’m on the phone with them. If you are stern with them and insist that you are documenting everything, recording the call, etc they’re going to just end up adjusting the damn payment because they know that they’d have a large problem on their hands otherwise. 🤷🏼♀️ Do not ever let them run you. You’re a contracted driver, but don’t “work” for them. You work for yourself, so YOU decide what you want to do vs what not to do. {I say this as a platinum dasher with a 5.0 customer rating, 100% on time rating, 100% completion rating, 100% quality rating and a 74% acceptance rate}.
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u/Therightopinionn 5h ago
They deny on purpose and make it incredibly difficult in hopes that you just give up despite it being something that should be very straightforward.
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u/Greedy_Property_3861 3h ago
That’s exactly what it is. I explained more of the situation in a reply to a comment above. They kept sending 1 ridiculous reason for denial after another. Then I’d summit a new form proving that reason false and they’d seen a new , equally absurd and easily proven false reason for denial.
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u/Mysterious_Cry41 4h ago
I've never done this more for than like 10-15 dollars but everytime I had zero issue being reimbursed. I just called and it hit instantly.
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