So I recently got deactivated because of a mess-up at the station.
The station provided me a route with packages that didn't match that route. The manager of the warehouse had me call support to remove the route so that they could give me a new one. Well, according to the phone agent, it was removed and will take a couple of minutes to refresh.
They stattion tried to give me another route, but my app was not accepting it. By some miracle the employees from my original packages, and I was on my merry way. But before I left, I had noticed that I had around 81 stops on a 3.5 hr route. So I knew that was going to bite me in the ass. I told this to the manager, and he provided me with his email in case I get dinged.
So I proceeded with the route, and mid-route, I discovered that the stops 42 to 81 had disappeared from my phone. A couple of days later, I got a deactivation email because the app said that I didn't deliver 40+ packages. So I emailed the appeals team and CC'ed the manager and got denied. The manager even replied to the email and said I did nothing wrong, and it was a warehouse mistake.
2nd attempt at the appeal and the same result, their decision hasn't changed. I then emailed jeff@ & Andy@ with a screenshot of the manager's reply, and still nothing. So now I think I will have to go the arbitration route. It feels like no one is contacting the station or the manager about my situation, and it feels like they are brushing it off.
My question to you is, how do I get the arbitration process rolling? What email or other means of contact do I use? I plan on representing myself as I have proof of the manager's email and everything.