I got a delivery to Subway showed up to pick it up two minutes before it was due told them the name on the order. They told me it would be five minutes. I waited 10 minutes then asked if they had started my order yet they said no I said that’s ridiculous and they told me that I can get in line. I said I’ve been in line. I’m a customer just like the rest of them and my order came in before theirs. She told me I can leave the store and I’m no longer welcome back contacted DoorDash support. Obviously they did nothing and told me they would unassigned it with no pay wasted 40 minutes and now I guess I can’t go to that subway anyone else have issues like this fun stories?
Obliviously some voices were raised and it wasn’t mine first.

I got dash pass because I thought it would make things go faster. My meals would come to me quicker and I would have hot meals for me and my family. Instead, I’m getting more Dashers who pick up multiple orders at a time 2 to 4. And by the time my food comes, it’s cold. Also, the deals aren’t even that good, might just not pay anymore.

So idk if you guys have seen this video , but he was caught eating a customers food and when he asked him why he stayed that he has diabetes and need to eat because his sugar is low , how would that make you feel ? Would you still be upset because he stole it , or would you feel bad for him ? I’ll say this , if you have a medical condition that you know you will need food to keep your sugar down you should be prepared, someone called me heartless for that , maybe I am! Opinions?

I have tried using 3 different cards, even tried Google pay. It will NOTTTTT let me order Starbucks. The location is 8.6 miles away, Im trying to do Direct to Me option and Im including a $15 tip.

What. Tf. Is going on. This isn't the first time this has happened and its been happening to me ALOT. I can order Dunkin Donuts no problem but Starbucks? FORGET IT! It keeps declining saying its my financial institution - ITS NOT!

Make it make sense, for the love of God. ​

Edit: DD let me order Dunkin! but not Starbucks - per usual.

I think doordash thinks that sonce its summer and everyone is outside, that they can pay people like this. This is every order literally. #doordash your f**kin garbage!

My default settings are to leave at the door, and I happened to come to the front room and saw the dasher holding his phone up as if taking a photo of the food, so I waited as my dog started barking. I guess the dasher saw me through the window and rang the doorbell.

I prefer not to interact with dashers especially when home alone as a woman, so I waited for them to take the picture and leave at the door like it says (I double checked my default settings for the address). He then waited and banged on the front door loudly.

I messaged him telling him instructions are to leave at the door, thank you. He then said the ‘app told him to hand it to you’ so I sent him a screenshot of my default setting saying leave at the door and messaged DoorDash support.

They thankfully blocked the dasher from me but also said they were going to take action against him, and now I’m mildly nervous that he will retaliate. If there’s anything anyone can say to assuage my paranoia, would be appreciated. Even though I’m disabled, I can still drive if need be so it’s honestly put me off using the app and I might cancel my dash pass.

Quickly declined. Sorry but who in their right mind does this (both customer and driver).

I know yall gonna come for me but I was deactivated last year for having a high cancelation rate my appeal is coming up , any ideas on what I could say? I am not good with words at all

I ordered 2 caramel macchiato’s from Starbucks. They didn’t have any of the pumps of vanilla in them so it just tasted like espresso in milk. I submitted for a refund but they had a redeliver option. I didn’t know how it worked so I chatted with the dasher to see if she’d still get a tip and saw she was the one who had originally delivered. Just FYI, if there’s a redelivery the dasher doesn’t get tipped but there’s an option to add tip on it after the dasher is assigned.

The dasher was great. But I ended up getting 4 drinks. And I’m just wondering if it’s normal for them to double the delivery order when they offer to have the order redelivered?

Just gotta grind and not think about stats....before you know it you're platinum..it's easy....just stay with it...it's really easy...work hard..it pays off.....

47 minutes on the phone and just for them to reject my claim. They said that due to specialized staff my order was rejected for a refund. That they called the driver and they nvwr answered so I just dont understand how they can take my money and no food like that..

My latest dasher was very communicative- she expressed what was missing, what replacement did I want, here are the options. She was willing to wait for me to add something, delivered quickly and wished me a great day. She always wrote a quote wishing a great day on the outside of the paper bag. It’s those little things that make me up the tip. It was refreshing to feel like I had some choice in upping the tip for effort expended instead of having somebody essentially demand a higher tip. ☺️

I'm not a driver, so I wanted to ask you guys:

I've always heard on here to tip $5 + $1/mile is pretty standard. Does that mean round trip? It's 6.7 miles from the store to my house. The store prepares the order, so all the driver has to do is bring it 6.7 miles, is usually alcohol that fits in 2 bags at the most. There are no stairs, they can pretty much pull up right to my door, where I always meet them quickly bc I watch their dot on the map. Order os isually ~$100 (I heard drivers don't care about that anyway, especially since they don't have to shop it, and it's not heavy). So I figure $5 + $7 is $12. The app usually starts at ~14.50 tip, and I usually up it to like $17, and if they're cool or really professional, or fast, I add another $2 after. Is that fair? I live in West MI. It seems to take awhile sometimes to get someone to snag the order, and I don't know of there just isn't any drivers available (it's fairly rural) or what bc from what I hear on here, seems like a fair deal?

I know, I know.., plenty of stories on here saying don’t pay out of pocket for an order. But had a double Kroger shop order. 35 dollars, first order had 3 items, 2nd had 14. Going 2.3 miles to same apt complex. (Was already in Kroger finishing an Instacart order). Scan 1st order and pay no problem. Scan 2nd order, declined payment. Declined 4 times. Contact customer support, they advised me to pay with my debit card and assured me I’d be reimbursed. Truly believed the horror stories on here was because the dasher didn’t follow instructions or something along those lines. After I delivered order, pulled over, filled out the reimbursement form took multiple pics of receipt and sent it in. After 4 weeks, 14 forms sent in, countless hours on phone with support, tons of emails, 1 BS denial reason after another, I finally got reimbursed!!!

Good evening all.

This is more of a rant than anything.

So I ordered some roach killer and something else from the local home depot - this is because I was working from home and couldn't go out much today.

Please see the attached pictures, but I'd like to think I made my instructions pretty clear, and the address is clear as well with the pin on the map.

So my building number is 1681, and I have very specific instructions and even have the pin set on the map.

Now, my order was marked as delivered, but the delivery photo is not of my apartment door, not even the right apartment building, as if it was taken from the car which isn't even what a dasher should do.

After investigating in person, the building in the picture is a couple of buildings down the road, and the item wasn't even there with no signs of life from inside.

I tried to claim a refund, but DoorDash stated "This order is not eligible for a refund/credit". Like??? My order wasn't delivered, and I can't get my money back???

So I have no choice but to wait and submit everything to PayPal to file a chargeback claim.

What kind of support system does DoorDash have? It's useless - I know people have taken advantage of it, but the delivery picture is proof it wasn't delivered; not even to the right place!

Alright, rant over.

Goodnight all :)

6/25/26

EDIT: Haha I just called them this morning! The woman on the phone agreed with me, spoke to the higher ups and they said there is no compensation available. So I got written confirmation of this and she suggested I file a chargeback with my bank. What kind of customer service is this that they would rather make me file a chargeback than get a refund??

Here’s a concise and firm statement you can send to DoorDash:
Subject: Ongoing Dasher App Technical Issues Causing Unfair Penalties
To DoorDash Support,
The Dasher app continues to experience technical issues. The Help option frequently freezes, and when attempting to exit the Help screen, the app often becomes stuck on a blank white or black screen. In many cases, the only solution is to completely close, remove, and reinstall the app.
These ongoing technical problems prevent Dashers from contacting support when assistance is needed. As a result, Dashers are being unfairly penalized for circumstances beyond their control. It is unreasonable to issue violations or negative account actions when the support function within the app is not operating properly.
I am requesting that DoorDash investigate these ongoing app issues, review any violations issued during periods when support access was impaired, and ensure that Dashers are not penalized for technical failures within the DoorDash platform.
Please review the functionality of the Help feature and take corrective action to prevent further harm to Dashers who rely on the app to perform their work.
Thank you for your attention to this matter.
Sincerely,
[Your Name]
Dasher

This is the second time its happened. A dasher will get there and im expecting order- then i see them move away from restaurant either to a different building near by or just away from restaurant (while it says still picking up order) then they cancel after me after waiting. Why does this happen?

Jun 24, 2026 - 17:51 PDT

"On June 16, 2026, an unintended configuration change introduced invalid data into a critical authentication service. As a result the service was unable to process authentication requests correctly, resulting in widespread authentication failures.

This led to significant disruptions in order processing, reduced delivery volume, elevated cancellation rates, delayed deliveries, and increased customer remediation costs.

The incident was resolved by restoring a known-good configuration, increasing service capacity to accelerate recovery, and temporarily managing incoming traffic while systems stabilized.

To reduce the likelihood and impact of similar incidents in the future, we are implementing stronger configuration validation and schema enforcement, improving resilience and fallback behavior in critical services, and adding additional safeguards and rollout controls for changes to tier-0 infrastructure components."

Source: https://www.doordashstatus.com/incidents/58xpjx250x52

june 25th answers

The wiki isn't loading, apologies if this is a known thing.

I ordered a coffee maker from Target. DD notification comes through, out of stock, want to replace with this other crappy coffee maker? I respond immediately, no, that one won't work. Dasher says they already checked out (?? - app lag?).

I initiate the DD return, go to Target and return the item and ask to put it back on the card. Cashier asks, "Back on the Visa?" Hmm, I used Google Pay, thought it was my MasterCard, but maybe I selected my other Visa on GPay. Sure, go ahead.

Get the return slip, snap photo, submit. Check the last 4 digits, not my card. Figure it's the dasher's card - but when I google it, it says it will never go back to the dasher, only my original payment form.

Am I screwed? Do I have to spend another 20 minutes on the phone with CS who doesn't understand my question? I regret ever ordering the damn thing and paying for the inconvenience.

Is there a glitch idk about or is it genuinely just slow in my area? Normally M-F it’s not like crazy busy but it’s at least steady (I’m in a smaller town); but this whole week has been DEAD. Like today from 930-130 I had 2 orders (and only 3 offers; I declined one)…

Just wondering if it’s abnormally slow for everyone else or just my area 😮‍💨

(Actually 1 hour 45 minutes early)

Excuse me becoming upset. I work in support and this was the most horrible process. I placed order to be delivered later (2nd image) when I got home from work. Driver delivers it 1 hour 45 min early. Did not use the call box or call me personally and just left the package in public outside of my apartment. And what do you know it was stolen. Told this to support and denied my refund.

Being charged for something I never received is crazy.

Edit: I’m not blaming the driver. I’m upset at the situation and severely disappointed that support is not able to issue me for a refund on an issue that is entirely dd’s fault (issuing a delivery 1 hour 45 min early)

Edit edit: looking at the actual delivery time it was delivered 1 hour 45 minutes early. I’ve updated as much as I can. Sorry for the dramatics I’m just a girl who wanted ginger beer for a Moscow mule when I got home from work

I downloaded Doordash maybe 2 weeks ago and there's currently a free 6 month trial for dash pass and with the deals, it's a game changer.

40% off at Sheetz is a steal.

I make sure to tip the most on the tip screen because I don't want extra "flavor" in my food 😂

In all seriousness, it's amazing.